To activate your coupon code, you simply have to enter the code at checkout when placing your order online.
To cancel your order, please send an email to our customer service as soon as possible at email@example.com or call us on +302109828340.
Try to use a private/incognito browser and if that doesn’t work, please send us an email at firstname.lastname@example.org describing the issue. It would be very helpful for us, if you could also attach a screenshot to the email. Then we will handle the issue as soon as possible. You are also welcome to call us on +302109828340.
Our gift cards bought online, can either be redeemed on our webshop Herminaathens.com or by visiting our showroom in Athens.
Please send an email to email@example.com including some close-ups of the damaged jewellery along with your order ID, receipt or bank transcript, and we will handle the issue as soon as possible.
Please contact our customer service on firstname.lastname@example.org or +302109828340. Then we will try to resolve the problem as soon as possible. In this case, you are not responsible for costs associated with the return of the products. It is however imperative that you send us back the product using the indicated by us shipping method. We will not cover any cost caused by failure to do so.
All our products are shipped from Athens, Greece.
Shortly after you have placed your order, you will receive an order confirmation by email. If you should not receive this email, please contact our customer service.
Once your order has been dispatched, you will receive an email with a tracking number. Our estimated time for delivery is 1-4 days with ACS or DHL express and 8-15 days with registered post office. Please note that delivery may take slightly longer during sales and holidays and that the time for delivery can be different from each country.
As soon as your products has been shipped, you will receive an email with shipping information and a tracking number. Please click the link in the email to track your order or enter the tracking number on the courier’s homepage.
For orders up to €100,00 = approximately €5,00
REST OF EUROPE
For orders up to €100,00 with DHL express = approximately €11,00
Orders above €100,00 = Free shipping
REST OF THE WORLD
For orders up to €100,00 with Registered Post Office = approximately €5,00
Orders above €100,00 = Free post office shipping
For orders up to €200,00 with DHL express = approximately €15,00
Orders above €200,00 = Free DHL shipping
Please contact our Customer Service as soon as possible, so we can resolve the problem.
Your parcel is ensured against theft and accidental damage on its way from our stock room to your delivery address. When you sign for delivery, the responsibility for your purchased items is on you.
We accept the following payment methods: Visa, EuroCard/MasterCard, American Express, Visa Electron, Mastercard Direct, PayPal, Bank transfer, Cash on Delivery (for Greece only).
You have the right to return your order within 14 days from the date you receive your products. Please note that we are not able to offer free returns or exchanges. You are free to choose which shipment method to use when returning products to us, but the cost is born by you and it is your responsibility to ensure that the products reach us safely.
You can read more about our return policy in our Terms & Conditions.
To exchange a product, you will have to return it and place a new order. Please contact our customer service before returning the product. Unfortunately, it is not possible to exchange products purchased online in stores.
If you wish to return your products, please complete the return form on our website and send the jewellery to the following address:
Att. Costumer Care
44 Sirinon Str.
17561 P. Faliro
Yes, you can return sale products within 14 days from the date you receive your products.
Unfortunately, we are not able to offer free returns or exchanges.
We are entitled to retain the refund until we have received the products. Please note that payment processing is beyond our control and it may take up to 14 business days for the credit to be applied from the day we have received the products.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable.
You can contact our customer service on Tel.: +30210 9828340 or E-mail:
email@example.com. Our opening hours is: Monday, Wednesday: 10AM – 9PM, Tuesday, Thursday, Friday: 10AM – 7:30PM, Saturday: 10AM – 2PM.
To receive news about our collections, events and sales, you simply have to sign up to our newsletter. You can unsubscribe the newsletter anytime.
Yes, we do offer this service. But please note, that the price for the gold plating service is €10 per piece + shipping cost which depends on country of residence. Please send us an email at firstname.lastname@example.org to arrange this service. You can also take your jewellery to any goldsmith or workshop to have it replated at your own expense.
Please send your order ID and description of the issue along with some close-ups of the damaged item to email@example.com, and we will handle the issue as soon as possible.
You are also welcome to stop by our showroom in Athens to have our staff assess the damage.
Please note that wear and tear is not covered by us.