Return & refund policy

You have the right to ask for a refund/return a product, strictly within 14 days, counting from the date you have received your order.
You have the right to return an order and to ask for an exchange with another, strictly within 30 days from the date you have received your order.
Change of already returned products will not be allowed.
Certain limited edition and collaboration merchandise may be ineligible for a refund.

All merchandise must be in perfect saleable condition, with the sales receipt.
All Merchandise must be accompanied by all original packaging for a refund.
Refunds and exchanges are only eligible within the original country of purchase and only inside EU.

Please note that we are not able to offer free returns or exchanges. You are free to choose which shipment method to use when returning products to us, but the cost is born by you and it is your responsibility to ensure that the products reach us safely.
By requesting a return/refund/exchange you will be charged with:

  • The shipping cost
  • The insurance cost
  • The product clearance cost (regarding non-E.U. Countries)

The return form must be completed and sent with the jewellery to the following address:

Hermina Athens
Att. Costumer Care
Limpona 5
105 60 Athens
003021 1418 4195

If the value of the new order is lower than the value of the initial order, the company will not refund you the difference. This difference will be credited to the customer’s name for future purchases.

Return outside EU

Unfortunately, we are unable to accept returns or exchanges outside the EU.

Return of earrings

For hygienic reasons, we do not accept return of earrings.

Refund of gifts

We do offer exchange of gifts but refund is not possible.

Exchange policy

If you wish to exchange your products, you will have to return the products and place a new order.

Packages lost after delivery

Hermina Athens is not responsible for the loss of any packages arising from miscommunication between the recipient and the courier company or due to wrong shipping address details given by the recipient.

Packages lost in the return shipping

We will not compensate for returned packages lost in the return shipping – therefore we recommend that you send the jewellery with tracking number.

Faulty items (i.e. received damaged or manufacturing fault)

In the rare occurrence that a product is damaged during transit we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Service.

Return of sale products

You can return sale products within 14 calendar days from the date you receive your products.

Custom made products

Personalized, altered, or engraved items are not eligible for return or exchange.


Refund is accepted only if each product you wish to return:

  1. Is in the same excellent condition as delivered, untouched and unused, inside the HERMINA KM and/or HERMINA ATHENS packaging.
  2. Has been received, checked and approved by the company.
  3. Is accompanied by the original receipt and all other documents of purchase.

To prevent fraud, we are only able to refund the amount to the credit card, bank account or PayPal account that was used to place the order. We are entitled to retain the refund until we have received the products or proof of return of the products. Please note that payment processing is beyond our control and it may take up to 14 business days for the credit to be applied from the day we have received the products.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable.

Payment methods

The payment methods available in our online store are as follows:

  • Visa
  • EuroCard/MasterCard
  • American Express
  • Visa Electron
  • Mastercard Direct
  • PayPal
  • Bank transfer (Wise, Alpha Bank, Piraeus Bank, Eurobank, Ethniki Bank)
  • Cash on Delivery (for Greece only)
  • Klarna (for Greece only)
    In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Our Bank account details under the beneficiary name Hermina KM IKE







Acknowledging the importance of the security of your electronic transactions, we have taken all the necessary measures to provide payment services with maximum security.


In case you wish to complain about products purchased from us, please contact our customer service.

If you have received incorrect products

If we have delivered the incorrect products, please contact our customer service. You are not responsible for costs associated with the return of the products.

Shipping rates


For orders up to €99.99 the shipping cost is €2.50.
Orders above €100.00 grant you free shipping.

Rest of Europe

DHL express:
For orders up to €199.99 the shipping cost is calculated during checkout and is approximately €15.00
Orders above €200.00 grant you free shipping.

Rest of the world

DHL express:
For orders up to €399.99 the shipping cost is calculated during checkout and it is approximately €50.00
Orders above €400.00 grant you free shipping.