Terms & conditions
Return policy (except earrings)
You have the right to return your order within 14 calendar days from the date you receive your products. Please note that we are not able to offer free returns or exchanges. You are free to choose which shipment method to use when returning products to us, but the cost is born by you and it is your responsibility to ensure that the products reach us safely.
The return form must be completed and sent with the jewellery to the following address:
Att. Costumer Care
105 60 Athens
003021 1418 4195
Orders via e-shop are regulated by Law 2251/1994 on Consumer Protection, as amended and in force in Greece.
Return outside EU
Unfortunately, we are unable to accept returns or exchanges outside the EU.
Return of earrings
For hygienic reasons, we do not accept return of earrings.
Refund of gifts
We do offer exchange of gifts but refund is not possible.
If you wish to exchange your products, you will have to return the products and place a new order.
Packages lost after delivery
Hermina Athens is not responsible for the loss of any packages arising from miscommunication between the recipient and the courier company or due to wrong shipping address details given by the recipient.
Packages lost in the return shipping
We will not compensate for returned packages lost in the return shipping – therefore we recommend that you send the jewellery with tracking number.
Faulty items (i.e. received damaged or manufacturing fault)
In the rare occurrence that a product is damaged during transit we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Service.
Return of sale products
You can return sale products within 14 calendar days from the date you receive your products.
Custom made products
Custom made products cannot be returned neither refunded.
We can only proceed with refund if we receive the receipt issued by our store. To prevent fraud, we are only able to refund the amount to the credit card, bank account or PayPal account that was used to place the order. We are entitled to retain the refund until we have received the products or proof of return of the products. Please note that payment processing is beyond our control and it may take up to 14 business days for the credit to be applied from the day we have received the products.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable.
The payment methods available in our online store are as follows:
- American Express
- Visa Electron
- Mastercard Direct
- Bank transfer (Wise, Alpha Bank, Piraeus Bank, Eurobank, Ethniki Bank)
- Cash on Delivery (for Greece only)
- Klarna (for Greece only)
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Our Bank account details under the beneficiary name Hermina KM IKE
Safety / GDPR
Acknowledging the importance of the security of your electronic transactions, we have taken all the necessary measures to provide payment services with maximum security.
In case you wish to complain about products purchased from us, please contact our customer service.
If you have received incorrect products
If we have delivered the incorrect products, please contact our customer service. You are not responsible for costs associated with the return of the products.
Copyright: After the purchase, we are still the owner of all intellectual property rights, particularly design rights and copyrights, concerning our products.
ACS (1-4 days):
For orders up to €99.99 the shipping cost is €2.50.
Orders above €100.00 grant you free shipping.
Rest of Europe
For orders up to €199.99 the shipping cost is calculated during checkout and is approximately €15.00
Orders above €200.00 grant you free shipping.
Rest of the world
For orders up to €299.99 the shipping cost is calculated during checkout and it is approximately €30.00
Orders above €300.00 grant you free shipping.